US Bancorp Sucks Customer Reviews and Feedback
U.S. Bancorp (stylized as us bancorp) is an American bank holding company based in Minneapolis, Minnesota, and incorporated in Delaware. It is the parent company of U.S. Bank National Association, and is on the list of largest banks in the United States. The company provides banking, investment, mortgage, trust, and payment services products to individuals, businesses, governmental entities, and other financial institutions. It has 3,106 branches and 4,842 ATMs, primarily in the Western and Midwestern United States. It is ranked 117th on the Fortune 500. The company also owns Elavon, a processor of credit card transactions for merchants and Elan Financial Services, a credit card issuer that issue credit card products to US Bank and other financial institutions. U.S. Bancorp operates under the second-oldest continuous national charter, originally Charter #24, granted in 1863 following the passage of the National Bank Act. Earlier charters have expired as banks were closed or acquired, raising U.S. Bank's charter number from #24 to #2. The oldest national charter, originally granted to the First National Bank of Philadelphia, is held by Wells Fargo, which was obtained upon its merger with Wachovia.
A customer left this review after a bad service, "Terrible customer service in trying to get a final payment refunded to me which they took out after I traded the vehicle in. Have continually lied and made up stories about when I will receive this money back. Have been given three different check issue dates and all correspond with my inquiry phone call date. Ridiculous wait times on phone each time, no return calls as promised as well as condescending attitude from management. I would not recommend this bank to anyone. In reading many of the other reviews on here, I am sure that I am not alone. Do yourself a favor and look elsewhere for your banking needs."
Former Employee - Senior Manager says"This company could not possibly care less about employees. Mainly because executive management is too lazy, arrogant, and disengaged to appoint any effective managers or retain any effective personnel. Expect to be lied to and mislead about compensation and support. Your performance doesn't matter - you will be allowed to make up a title but be prepared to be extremely underpaid by this company. I say this as someone who notched double digit raises every year on garbage. This was after saving multiple client critical accounts and salvaging several programs. Expect no mentoring. This company has arrogant hide away executives that think failing to lead is somehow eventually going to get them big bonuses. It was sad watching feckless directors spend years failing to fire drift wood while burning out every star player. Expect everyone to do the bare minimum because it's literally almost impossible for anything performance related. Do not expect to be rewarded with compensation for picking up any slack. Also, the culture is absolutely toxic. Everyone at the company for more than 6 months knows something is really wrong. Half the office will whisper about how the corporate parent probably doesn't even want to be in the business. Add to that the Milwaukee executives running everything seem to have absolute contempt for the employees in all offices. They especially hate the offices in NJ and NYC because they don't even seem to begin to understand the local market. Ask recruiters - they will tell you this company has a terrible reputation for compensation in the metro area. Get in. Get contacts. Get out as fast as you can. This company is going nowhere. Even SVPs often get completely blow off by other teams because that is the level of "no one cares" this company bought. If I was a client I wouldn't take my business here. There are better options. What the clients ultimately are paying for is mystifying. I guess bloated director salaries. Fought tirelessly for years in my role and succeeded the whole time. I wanted this company to succeed as much as anyone. This is the kind of place where they lie to employees about how to get compensated or about awards that will be given (this happens yearly). Deeply regret all the long nights I put in at this company where I personally solved client issues caused by ineffective directors and yarns told to clients by the sales group. Then the President of the business line has the audacity to get on calls and tell everyone the only way for us to succeed is doing more for less. No... The sales team could actually ... Sell the service. High level directors will spend 100% of their time making sure they never have ownership of anything."
Former Employee - Private Client Associate says"Lack of training very much a sink or swim motto, no support for asking for help to get better at job, always are told conflicting information when trying to help clients, and way to conservative nature on business needs and lack of energy to move into the future. Pays is not even subpar any other financial institution will pay better and closer to your worth comp plans always change to make it harder to make incentive with unrealistic goals. If in retail no work life balance time away is below standard."
Former Employee - Anonymous Employee says"Top management is untrustworthy to even loyal and seasoned employees. They will promise experienced and veteran employees a lexus for good performance and what many times you receive a Hess Truck."
Former Employee - Anonymous Employee says"Low pay, incompetent management, stressful work environment"
Former Employee - Compliance Administrator says"Very clique. It was like being in high school. People are vicious if they don't like you. Management does nothing to stop the bullying. They protect themselves. Promotions or slow or never happens. The expectations for promotions always change. Pay is low."
Former Employee - Anonymous Employee says"Way too many things and I don't want to think about."
says"Lack of honesty, values, and truth."
Former Employee - Anonymous Employee says"below market pay incompetent upper management limited advanced opportunities repetitive and boring awful communication between departments need to pay parking yearly bonus is a joke"
Former Employee - Fund Administration says"- Pay is below market rates (you must ask for a raise when receiving a 'promotion'). Other companies in the same line of business pay much more, even when taking into account cost of living differences. - There is no such thing as teamwork. - Communication between departments is horrible. - Work/life balance is not very good. Again, mainly due to the lack of teamwork."
Former Employee - Anonymous Employee says"5 analysts turning over within a 12 months period says it all."
Universal Banker (Former Employee) says"I was hired as a Universal Banker. I was supposed to handle new accounts, lines of credit, mortgages, vehicle loans etc. I was also supposed to recieved commission for these job duties. Unfortunately, I was lied to... What i actually was, was a glorified bank teller. At NO point during my employment was I EVER able to perform ANY duties other that bank teller functions."
Senior Evaluator (Former Employee) says"They said they were expanding and we would be moved to Underwriting, Then they decided they hired too many contracts. Decided to let us go. Such a dysfunctional company. Management does not know what they are doing.Are there any?Management is awfulllll"
Small Business Banker (Current Employee) says"Lower District Managements are not on the same page with CEO's vision and doesn't align with US Bank values. In consistency with performance from poor hiring by placing wrong candidates in Sales positions. Constant power struggle in between management degrades morale to the rest of the team."
Teller Coordinator (Former Employee) says"Unless you know someone higher up that likes you, there is no opportunity to grow. They show favoritism and most management has terrible work ethic. I was there almost 8 years and people hired in was making the same amount if not more than me. If you were lucky to get a raise it was a quarter no matter how job your production was."
Branch Manager (Former Employee) says"CEO is wonderful however, his vision is very cloudy by the time it reaches the front line. Hiring freeze causes many Managers to work unreasonable amount of hours with short staffs."
personal banker (Current Employee) says"the bank only cares about customer satisfaction meaning what customers think of the bank not the employees, not accommodating to employees either. hires people making more than ones that have been here longer when new people don't even have the experience then they say its cost of living but if you ask they tell you to kick rocks. We are told to not waive fees or overdrafts on accts but to make the customers happy and suck up.PTO benefitsmanagement, executives, poor polices procedures."
Lead Banker-Online/Credit Specialist (Former Employee) says"It's a fascist culture. US Bank masquerades as a workplace that appreciates diversity and inclusion, except in thought. Many people in management can do or say whatever they want, to customers or other employees. But don't try to speak up, they don't want to hear it. Will give you a written warning based on, really, nothing. Manager will stab you in the back, won't go to bat for you. Ethics line is a joke if you call it. Have never heard back on issues brought up there. Don't work or do business with US Bank. Try a local credit union.Work from home; benefits were solid; pay was less than averageFascist culture; poor managment; Don't listen to employees' concerns."
Customer Service Representive/ Mentor (Former Employee) says"This is a company that has very poor values. Although my position was in customer service there was absolutely no focus on the customer rather only the company itself. Most call centers are stressful however this one is pretty bad, the company expects you to sit there and be happy when you have the managers down your throats on one side and the customers can curse you out and call you names and that is when management gives them what they want, not when it is the right thing to do. Honestly good people work there unfortunately if they want to keep their position they are forced to be heartless. It is very underpaid and not a whole lot of room to grow."
Universal Banker (Former Employee) says"They have a great training program. Its is extensive but propels you to success as a lender to small businesses and consumers. You will learn valuable sales skills there as well."
Mutual Funds Specialist (Current Employee) says"Overally, this company could be wonderful, if you are looking to advance, however, the process is slow and there are too many invisible hoops to jump through. Hard work and doing your job, even excelling at it, does not seem to be enough. Also, getting paid twice a month is bothersome."
Service Advisor (Current Employee) says"The corporate executives love to brag about a positive workplace environment, while making no efforts to extend this to their call centers. Benefits such as flexible scheduling and development or volunteer opportunities will be restricted based on the current call volume, regardless of how long you've been in your current position, and even for customer service departments that do not take phone calls. Company sponsored events amount to little more than the annual pep rally, unless you're lucky enough to be in the Minneapolis/St. Paul area, which none of the call centers are. The fact that Skillsoft ebooks and Rosetta Stone are on the table is nice, but you'll be utilizing these programs on your own time if the call volume is any higher than "dead as a door nail", and good luck even qualifying for the Rosetta Stone program, especially if you want to learn a language other than Spanish. When employees complained about the physical environment in the annual survey, the corporate response was to simply touch up the paint in a few places.On-site cafeteria, free Skillsoft ebook access, possibility of flexible scheduling depending on department and call volumeDevelopment and volunteer opportunities are subject to availability based on call volume, not singly insured despite company size, discriminatory employee resource groups"
Customer Service Representative (Current Employee) says"Over promised under delivered. The childish manager.... the environment itself the environment that the manager caused and the assistant manager it was like fifth grade very demanding for very little salary do yourself a favor and go to Fifth Third lunch time is micro manage time is micro managed down to a millisecond it's ridiculous they don't treat you like adults and the branch I worked for didn't act like themFriendly branch staff at firstridiculously expensive for employee benefits"
Collections Manager (Former Employee) says"Called on past due lease car accounts from 90 to `120 days past due. Learned the in and outs of collections. The management staff wasn't the best to put in nicely. Very busy and unenjoyable culture. The hardest part was the rude and hostile customers.Off weekendson the phone for 8 hrs a day"
Auditor (Former Employee) says"Less competitive pay and benefits and awful technology, but old-school ways lead to easy work environment. Punch in and punch out and forget about work. Typical landing place after getting laid off multiple times at other lenders.Easy. Steady. Slow.Technology. No incentive. Low pay."
Internal Senior Network Support Consultant (Former Employee) says"Als twee bedrijven samengaan, kan het combineren van de netwerken in een ware nachtmerrie uitpakken. Zeker wanneer het een z.g. 'vijandige' overname met complete management vervanging betreft. Kort en goed, mijn ontslag (tijdens ouderschapsverlof) had ten grondslag dat ik weigerde een potentieel onveilige (maar goedkope) netwerk/router configuratie te implementeren.Goede collega'sOnbekwaam management."
Lead Coordinator (Former Employee) says"A typical day at work is stressful and management is not always fair and ethical. The hardest part of the job is proving yourself worth.having an incomenot being treated fairly"
Personal Banker (Current Employee) says"A typical day is all about sales. Other than that, nothing else really matters. If you don't mind the bickering about sales, sales, sales on top of it already not being a not so great paying job compared to compared to some other institutions, this is the place for you! If you're not stellar at sales, I would look elsewhere before applying here.Job SecurityPay, stressful, sales pressure."
Manager (Former Employee) says"The hardest part of the job is the communication and transparency with the overall role and responsibility. There is no room for advancement and lack of mentorship and coaching."
Principal Engineer - Application Security (Former Employee) says"Almost all good talent leaves US Bank within 3 years for lucrative opportunities. I just felt I had more to do - I never stagnate... At this point in my career I decided to leave Application Security for the creativity of programming. Experts are told "you are already paid what you deserve"... I just worked and avg 65 hours a week. I did paid(zero dollars spent on me for training - same for many. Experts are told "you are already paid what you deserve"... I just worked avg 65 hours a week) self training... So how do you get a raise or recognized? By doing what I did and moving forward. I also created internal training programs for developers on security... My team wanted me as application security manager but they hired someone not very sk8illed off the street versus the guy already doing the job great. As a result of so many hours / trainng peers, creating Disaster recovery docs, training peers on docs...good opportunititeszero dollars spent on me for training - same for almost all experrts."
Lockbox Clerk (Former Employee) says"Poorly organized department with constant chaos, surprise overtime (hey, you wanna work 10 hrs today, right? also come in an hour early tomorrow), lack of consistent instruction or direction, errors that get blamed on the new people. Coworkers are petty with a high school mentality and there is constant gossip and talking behind peoples' backs (or right in front of them in a different language). The office is filthy and doesn't have a regular janitorial cleaning. Paper dust and debris is EVERYWHERE along with staples, rubber bands, and mess from opening mail. Employees are apparently expected to clean their own workspace with the one poorly functioning vacuum on their own time because they are never given a designated time to clean things. HR is never available, everything is behind phone trees and hold menus, and when you finally do get ahold of them they're rude and incompetent.if you're a bootlicker and just keep taking all the bs you'll advanceshort lunch, secondhand smoke all day, hours are horrible, no weekends off, high school mentality, HR is incompetant"
customer says"Wouldn’t take my device"
Kyle says"I sent SellShark an iPhone XS that was in perfect condition. When SellShark completed their "inspection" they reported that the screen was coming off of the phone, despite it being the original screen and in pristine condition when it was shipped. They said the phone was not as described and offered me a lower trade amount. I will be taking them to small claims court since they would not admit to being responsible for the issue."
trch4022 says"Got a quote for my MacBook Air that was reasonable and sent it to them. They said it was not as described since there was damage to one corner. However, the item was not damaged when I shipped it to them and I have yet to see pictures of the alleged damage."
Curtis says"I sent in an older Imac that stated it qualify for $200. They stated it was labeled wrong and never sent it back to me nor gave me any money for it. I would not advise using SellShark. Use another company."
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In The News
Minneapolis Star Tribune reports"U.S. Bancorp puts aside $1 billion for expected bad loans"
Barron's reports"Bank Stocks Still Face a World of Hurt. One Analyst Explains Why."
Motley Fool reports"Got $300? These 3 Stocks Are No-Brainer Buys"
Motley Fool reports"US Bancorp (USB) Q2 2020 Earnings Call Transcript"